Simple, transparent pricing. You'll always know the cost before work begins, and there's no pressure to buy anything you don't need.
Home rates
You only pay for the time the job takes.
At your place
$100/hr
Anything hands-on, like Wi-Fi, printers, TVs and new devices. Plus travel: one round trip at $40/hr, $10 minimum.
Remote or phone
$75/hr
I log in to your computer or talk you through it on the phone. Quick calls are free.
Complex work at my place
$70/hr
Bigger jobs like data recovery or hardware repairs, where I take the device away and work on it here.
Parts at cost, no markup. You approve the price first. Not GST registered.
SuperGold Card? 15% off labour. Just mention it when you book.
Most jobs take 1 to 2 hours. I'll give you a time estimate before we start.
Not sure which rate applies? Just ask - I'll confirm before starting.
Running a business? Check out the business rates and monthly retainers on the business page.
Out-of-hours rates
Labour costs this much more per hour on any rate above. Travel and parts stay the same.
Evenings from 6pm and weekends
+$10/hr
Weekday visits starting from 6pm, and all day Saturday and Sunday. To book an evening online, tick Show evening times.
Public holidays
+$25/hr
Christmas Eve and New Year's Eve count too. Never on top of the weekend extra.
Get a rough estimate
Answer a few quick questions to get a price range. No commitment required.
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No surprises
No hidden fees. The price I quote is the price you pay.
No upselling. I don't sell hardware or earn commission on products.
Clear communication. If a job is taking longer than expected, I'll let you know before continuing.
Full details
The fine print, in plain English. Tap or click any section to open it.
Travel
Travel is one round trip billed at $40/hr - a separate, lower rate than labour, with the total rounded to the nearest $5. Minimum $10 when there is any travel at all. If a job runs long and needs a second visit, that second trip is on me.
Minimum charge
30 minutes minimum per job, then 5-minute increments after that. Quick calls and emails stay free - time counts once I log in to your computer or we start fixing something over the phone.
Cancellation
In-person visits: free if cancelled at least 12 hours before your appointment. Inside that window, a $35 cancellation fee applies. If cancelled within 2 hours of the appointment (when I would already be on the way), or if nobody is there when I arrive, a $65 late-cancellation fee applies instead, plus round-trip travel.
Remote sessions: free if cancelled at least 4 hours before your appointment. Inside that window, or if you are not there, a $25 fee applies.
Please cancel using the link in your confirmation email, or by phone or text.
If I can't fix it
A visit bills at the agreed rate when the problem is fixed - the issue described no longer reproduces by the end of the visit. A partial fix counts as a fix.
Half price applies to the labour whenever I can't put the problem right - even when I leave you with a clear diagnosis of what's wrong and what to do next (for example, 'the drive is failing - here is the replacement to order'). Travel and any parts are charged as normal.
If I leave without fixing the problem, the first 30 minutes of the return visit are free, whether I'm back at your place or picking it up remotely. That's different from simply running out of time: if the job was going fine and just needed longer, the next visit carries on at the normal rate.
Workmanship guarantee
If something I changed on a previous visit causes a new problem within 30 days, I put it right at no charge - labour and travel. That is how I stand behind my work.
This covers fallout from my own work. A separate new issue, or a fault outside what I touched, is billed as its own job at the agreed rate.
Rates last updated on 29 Oct 2026.
Ready to book?
Book online, or call or text if you'd rather talk it through first.
