Pricing

Simple, transparent pricing. You'll always know the cost before work begins, and there's no pressure to buy anything you don't need.

Rates

$65/hr

One rate for every job - troubleshooting, setup, software, tune-ups, Wi-Fi, backups, data recovery, hardware repairs, and more.

Quick calls and emails are free. A "remote session" is when I log in and start working on your machine.

Most jobs take 1 to 2 hours. I'll give you a time estimate before we start.

Not sure which rate applies? Just ask - I'll confirm before starting.

On-site vs Remote

On-site visits

•Hourly rate ($65/hr)
•One round trip billed at $40/hr (lower than the hourly rate), $10 minimum
•Best for: Wi-Fi setup, printers, smart TVs, physical hardware, anything needing hands-on work

Remote support

•Discounted rate, no travel charge
•No drive time means quicker turnaround
•Best for: account issues, software setup, email problems, quick fixes, follow-up support

No surprises

•No hidden fees. The price I quote is the price you pay.
•No upselling. I don't sell hardware or earn commission on products.
•Clear communication. If a job is taking longer than expected, I'll let you know before continuing.

Full details

The fine print, in plain English. Click any section to expand.

Rate modifiers

The hourly rate is the starting point. These modifiers can stack on top depending on the job:

At home (-$15 = $50/hr) - Bench repair at my place - I take the device home to fix it instead of visiting.
Public Holiday (+25% = $81.25/hr) - Applied automatically on NZ public holidays.
Remote (-$10 = $55/hr) - Screen-share session - I log in instead of visiting.

Travel

Travel is one round trip billed at $40/hr - a separate, lower rate than labour. Minimum $10 when there is any travel at all. If a job runs long and needs a second visit, that second trip is on me.

Minimum charge

15 minutes minimum on anything billable, then 5-minute increments after that. Quick calls and emails stay free - a "remote session" is when I log in and start working on your machine.

Cancellation

Free if cancelled at least 12 hours before your appointment. Inside that window, a $30 call-out fee applies. If cancelled within 2 hours of the appointment (when I would already be on the way), the fee also includes round-trip travel.

Unsuccessful work

Two outcomes count as a successful visit, charged at the agreed rate: 1. Fixed: the issue described no longer reproduces by the end of the visit. 2. Diagnosed: I leave you with a written explanation of the root cause and what would be needed to resolve it (for example, 'your hard drive is failing - here is the data recovery specialist you will need to use'). Half price applies only when I leave with neither - the symptom is still happening AND I cannot tell you why. Remote sessions are free in that case. A partial fix counts as a fix. A confirmed external blocker (for example, 'you need a part from the manufacturer, here is the part number') counts as a diagnosis.

Public holidays

Available on NZ public holidays; a 25% surcharge applies to labour. Travel and parts are unchanged.

GST

Not GST registered. The price you see is the price you pay.

Get in touch with a description of what you need, and I'll send you an estimate. Or book online if you're ready to go.

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Rates last updated on 15 Jun 2026.