Frequently asked questions

I work across the wider Auckland area - Central, North Shore, East, South, and out West. For most addresses around the city I can come to you.

Not quite sure if you're in range? Drop me a message with your suburb and I'll let you know.

Pretty much anything you'd find in a home or small office - Windows and Mac computers, iPhones and Android phones, iPads and tablets, printers, smart TVs, routers, mesh Wi-Fi, and smart home gear. After a few years of doing this I can usually pick up something new quickly.

If you have something unusual or specialised, just tell me the make and model up front and I'll let you know whether I can help or point you to the right person.

No - I don't resell hardware and don't earn commission on anything, so there's no incentive to push extras. The aim is to get the gear you already have working properly.

If a replacement part or an upgrade genuinely makes sense, I'll lay out the options and trade-offs and you decide whether it's worth doing.

If you're not sure what to buy - whether it's a part, cable, new device, or any other piece of tech - I can suggest the right thing to get, or pick it up and bring it along so you don't end up with the wrong product.

Every booking confirmation email has cancel and reschedule links. Use those, or just reply to the email and I'll sort it out.

Free if cancelled at least 12 hours before your appointment. Inside that window, a $30 call-out fee applies. If cancelled within 2 hours of the appointment (when I would already be on the way), the fee also includes round-trip travel.

No-shows are billed as late cancellations - the call-out fee plus the round-trip travel I would have made to your address.

If you realise you can't make it, let me know any time before the appointment to skip the travel charge; with 12+ hours notice there's no fee at all.

Not GST registered. The price you see is the price you pay.

Yes - a lot of software, account, and setup work can be done remotely once you've given me access, which usually means a faster turnaround and a lower bill.

If it turns out the issue really needs hands on a router, printer, or cable, we can switch to an on-site visit instead.

Work is $65/hr whatever the job - troubleshooting, setup, data recovery, hardware repairs, the lot. I confirm the expected cost before any work starts, so there are no surprises on the invoice.

On-site visits also include one round trip billed at $40/hr (the dedicated Travel rate, lower than labour), with a $10 minimum when there's any travel at all.

The full breakdown lives on the pricing page, or you can get in touch for a quote on a specific job.

The fastest way is to book online - it shows the available days and times. You can also contact me by phone or email if you'd rather chat through it first.

For anything urgent, a phone call works best - I can usually slot you in sooner that way.

Free if cancelled at least 12 hours before your appointment. Inside that window, a $30 call-out fee applies. If cancelled within 2 hours of the appointment (when I would already be on the way), the fee also includes round-trip travel.

The cancel page itself shows you which window you're in (free / $30 callout / $30 + travel) before you confirm, so there's no surprise.

Two outcomes count as a successful visit, charged at the agreed rate: 1. Fixed: the issue described no longer reproduces by the end of the visit. 2. Diagnosed: I leave you with a written explanation of the root cause and what would be needed to resolve it (for example, 'your hard drive is failing - here is the data recovery specialist you will need to use'). Half price applies only when I leave with neither - the symptom is still happening AND I cannot tell you why. Remote sessions are free in that case. A partial fix counts as a fix. A confirmed external blocker (for example, 'you need a part from the manufacturer, here is the part number') counts as a diagnosis.