Frequently asked questions
Quick answers to common questions. Don't see yours? Get in touch.
Where are you based and what areas do you cover?▾
I'm based in Point Chevalier and mainly work across Point Chev, Western Springs, Mount Albert, Grey Lynn, Westmere, Kingsland, and nearby suburbs.
Not sure if you're in range? Send a message and I'll let you know.
Do you offer remote support?▾
Yes. Many software, account, and setup issues can be handled remotely if you are comfortable with it.
If it turns out an on-site visit is needed (for Wi-Fi hardware, printers, cabling, etc.), we can switch.
What devices and systems do you work with?▾
I'm a jack of all trades when it comes to devices. Windows, Mac, Android, iOS, printers, smart TVs, networking gear - I've worked with most common tech and can quickly pick up anything new.
If you have something unusual or specialized, just mention the model and I'll let you know if I can help or point you in the right direction.
How much does it cost?▾
I charge $50 per hour, but it depends on the complexity of the task. I'll give you a clear estimate before starting so there are no surprises.
See the pricing page for more details, or get in touch for a quote.
Do you sell hardware or push unnecessary upgrades?▾
No. I don't sell products or earn commission on anything. My goal is to fix the problem and leave you with a setup you understand.
If a replacement part or upgrade genuinely makes sense, I'll explain the options and you decide.
How do I book an appointment?▾
You can book online for available times, or contact me directly by phone or email.
For urgent issues, calling is best so I can try to fit you in sooner.
What if you can't fix the problem?▾
If I can't resolve your issue, on-site visits are half price. Remote support is usually free, though I may charge for extended troubleshooting.
Ready to get started? Book online or contact me to discuss your needs.